- Shipping Info
-
Shipping is made with DHL from Germany.
Costs for package in Germany: 6 Euro
Costs for package in EU: 16 Euro
If there should be a shipping outside EU, please contact me for further information to fees and customs.
2-3 days shipping time in Germany (after payment)
7-14 days shipping time in EU (after payment)
- Return Policy
-
Return and Refund Policy
Last updated: September 26, 2020
Thank you for shopping at Sam Siefert Bandcamp.
If, for any reason, You are not completely satisfied with a purchase
We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You
purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings
defined under the following conditions. The following definitions
shall have the same meaning regardless of whether they appear in
singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or
"Our" in this Agreement) refers to Sam Siefert Bandcamp.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Sam Siefert Bandcamp, accessible from
samsiefert.bandcamp.com
You means the individual accessing or using the Service, or
the company, or other legal entity on behalf of which such
individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving
any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on
which You received the Goods or on which a third party you have
appointed, who is not the carrier, takes possession of the product
delivered.
In order to exercise Your right of cancellation, You must inform Us of
your decision by means of a clear statement. You can inform us of
your decision by:
By email: samsiefert@web.de
We will reimburse You no later than 14 days from the day on which
We receive the returned Goods. We will use the same means of
payment as You used for the Order, and You will not incur any fees
for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure
that:
The Goods were purchased in the last 14 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly
personalized.
The supply of Goods which according to their nature are not
suitable to be returned, deteriorate rapidly or where the date of
expiry is over.
The supply of Goods which are not suitable for return due to
health protection or hygiene reasons and were unsealed after
delivery.
The supply of Goods which are, after delivery, according to
their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does
not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to
Us. You should send the Goods at the following address:
Eusterdiekstraße 16
33378 Rheda-Wiedenbrück
Germany
We cannot be held responsible for Goods damaged or lost in return
shipment. Therefore, We recommend an insured and trackable mail
service. We are unable to issue a refund without actual receipt of
the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then
shipped directly to you, You'll receive a gift credit for the value of
your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift
giver had the Order shipped to themselves to give it to You later, We
will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy,
please contact us:
By email: samsiefert@web.de
